Refund Policy

1. Who processes refunds

All orders are sold and processed by Lemon Squeezy, LLC as Merchant of Record. Refunds are therefore issued by Lemon Squeezy back to your original payment method, in line with their terms and this policy.

2. 14-day refund window

Not happy? Ask for a refund within 14 days of purchase and we will approve it — no interrogation. Email contact@markway.tech from the address used at checkout (or reply to your Lemon Squeezy receipt) with your order number. Refunds are typically visible on your statement within 5–10 business days once issued.

3. Subscriptions

You can cancel your subscription at any time from the link in your Lemon Squeezy receipt; cancellation stops future renewals and your license remains active until the end of the paid period. Renewal charges are refundable within 14 days of the renewal date if the new period’s AI allowance has not been substantially consumed.

4. EU right of withdrawal

For EU consumers: by activating your license and using the managed AI service before the end of the 14-day statutory withdrawal period, you request immediate performance of the service and acknowledge that your right of withdrawal lapses once the service is fully performed — this does not limit the contractual 14-day window in section 2, which we honour regardless.

5. Effect of a refund

A refunded or charged-back order results in the revocation of the associated license: managed AI access ends and the license key becomes invalid. Data stored locally on your machine remains yours and is not affected.

6. Abuse

We reserve the right to decline refunds in cases of demonstrable abuse (e.g. repeated purchase-refund cycles, or consuming a full monthly AI allowance before requesting a refund of that period).